At Pop's Authentic, we strive to provide our customers with high-quality meat snacks and an exceptional shopping experience. We understand that there may be situations where you may need to return a product, and we want to make this process as straightforward as possible. Please review our return policy below:

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused and in the same condition that you received it.
• Returns must be initiated within 30 days of the purchase date.
• Perishable items, such as meat snacks, must be unopened and in their original packaging to be eligible for return.

2. Process for Returns:

• To initiate a return, please contact our customer service team at hello@popsauthentic.com with your order number and the reason for the return.
• Once your return request is approved, we will provide you with a return shipping label.
• Please securely package the item, attach the provided label, and send it back to us.

3. Refunds:

• Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.
• If the return is approved, a refund will be processed to your original method of payment.
• Please allow 7 business days for the refund to reflect in your account.

4. Exchanges:

• If you received a damaged or defective product, we will happily exchange it for a new one. Please contact our customer service team to arrange an exchange.

5. Shipping Costs:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

6. Cancellations:

• If you need to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

7. Customer Satisfaction:

• Our ultimate goal is your satisfaction. If you have any concerns or questions about your purchase, please reach out to our customer service team, and we will do our best to assist you.

8. Changes to This Policy:

• We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Pop's Authentic for your meat snack needs. We appreciate your business and are committed to ensuring you have a positive experience with our products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.